Managing customer communication across various sections of your website has never been easier. GoHighLevel’s new Multiple Chat Widgets feature allows you to create and manage multiple customized chat widgets for different sections of your site, making customer engagement more efficient and tailored to specific needs.
Imagine offering real-time support on your main site through a live chat widget, while simultaneously using a WhatsApp chat widget for product inquiries on your e-commerce page. With this feature, you can customize how and where customers can reach you based on their needs.
Why This Feature Matters to Your Business
- Customization: With the Multiple Chat Widgets feature, you can design chat widgets that fit different parts of your website. Each widget can be customized based on the purpose—whether it’s for sales inquiries, product support, or general customer service.
- Improved Performance: The code for the chat widget is optimized for better performance. This means you can make updates without needing to reinstall the widget, keeping your site running smoothly.
- Versatile Communication Options: This feature supports SMS, email, live chat, and WhatsApp integration, giving you a variety of ways to connect with your customers. It makes managing multiple communication channels easier and more organized.
How to Use Multiple Chat Widgets in GoHighLevel
- Access the Chat Widget Settings: Navigate to the Sites tab in your GoHighLevel dashboard. From the upper menu, select Chat Widget and click on the + New button.
- Choose Chat Type: You will have three options—SMS/Phone Chat, Live Chat, or WhatsApp Chat. Choose the appropriate option based on the type of interaction you want to facilitate.
- Customize Your Widget: Adjust the appearance, messaging, and placement of the chat widget according to the section of your website or its specific purpose. For instance, a live chat widget can be more suitable for immediate support, while WhatsApp may be ideal for product inquiries.
- Select the Widget for Your Website: Once you’ve set up your widgets, head to the Funnels/Websites section. Here, you can create a new funnel or edit an existing one. In the settings, select the appropriate chat widget for that specific page.
- Save and Go Live: Click Save, and your chat widget is ready to provide instant communication for your visitors.
Benefits of Using Multiple Chat Widgets in GHL
- Increased Engagement: Having multiple chat options helps you cater to different types of customer inquiries and communication preferences. This leads to more meaningful interactions and a better customer experience.
- Seamless Communication: Whether customers prefer SMS, live chat, or WhatsApp, the Multiple Chat Widgets feature offers flexibility and makes it easy for them to connect with your business.
- Easy Management: You don’t need separate tools for managing communication. With GoHighLevel’s Multiple Chat Widgets, everything is in one place, making it more efficient for you and your team to handle customer interactions.
With GoHighLevel’s Multiple Chat Widgets, businesses can now offer a more personalized and streamlined approach to customer service. Whether you’re offering live chat support or WhatsApp messaging, this feature enhances communication across all channels.
